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ITIL Foundation vs 3

cursus info	cursus data	inschrijven	meer info	tell-a-friend

Doelgroep:

Medewerkers en managers die binnen uw organisatie deel uitmaken van het ICT beheersproces en moeten werken volgens ITIL.

Voorkennis:

Cursusduur:

3 dagen ITIL vs 3 - examen bij EXIN te Utrecht of engels examen bij TSTC

Globale inhoud:

Versie 3
Inleiding IT Service Management
Introductie IT Service Life Cycle
Service Strategies
Service Design
Service Transition
Service Operation
Continual Service Improvement